Common Questions
Your frequently asked questions, answered
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Yes, we would be happy to give you a telephone or Zoom call to talk through you taking Pilates with us. Simply contact us to arrange this.
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We suggest if you are new to Pilates and if you are pain, injury and condition-free then that you join our beginners mat course, beginner reformer or book in a 1:1 session
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We ask you to chat with us to review your health history and reasons for wanting to take Pilates to ensure that you start taking Pilates most appropriately. If you are rehabilitating, we are happy to work alongside your healthcare professionals. Get in touch
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We want for you to be in a safe and appropriate environment taking Pilates, therefore, contact us and we can arrange a call to see where is best for you to start.
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We have a 24 hour cancellation policy on all classes and sessions. Please note all classes, memberships and sessions have restrictions on the number of uses, therefore, classes must adhere to these restrictions.
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We recommend you take classes and sessions at least once week, ideally the same day and time each week. Why? This is because to create a new habit and routine you need to make it as easy and simple as possible, the same session each week allows you to start embedding in a new habit and set yourself up for success.
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What’s the difference between a membership and a package?
Our memberships are for our studio mat classes and online classes. The membership gives you one class per week, taken on the same day and time each week, payments are spread over the year during the term class timetable. Packages are in place for all of our equipment and reformer classes, and our pregnancy and postnatal classes are offered as a course of between 6 to 7 weeks.
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With any endeavour consistency is the key, when something is consistent it becomes a habit and you really notice the benefits. After all, practice makes progress. This is why Joseph Pilates famously said:
"In 10 sessions you'll feel the difference, in 20 sessions you'll see the difference, and in 30 sessions you'll have a whole new body".
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We run classes during the school terms and offer a reduced timetable outside of these terms. Membership packages include term time classes only.
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Simply wear something that allows you to move freely and that you feel comfortable in. Layers are always a good idea so that you feel warm to begin and can take layers off as needed. Shoes are not required as Pilates is done in socks, we suggest grip socks, especially on the equipment.
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Just yourself! We are a fully equipped Pilates studio so everything is provided for your use throughout your class, if you would prefer to use your own that's fine by us. We want you to enjoy the tranquil space we have created and ask you to clean down all mats and equipment used in class leaving it ready for the next person.
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We can be found on Google.
Our address is The Studio, 11 The Courthouse, SY3 8QJ.
Head towards Theatre Severn, opposite Theatre Severn you will see Whitehorse Passage, keep walking up until you see Alma street on your right, the driveway to the studio is opposite - next to the grey curved clad wall. Walk up the narrow driveway and the studio is at the end where you’ll see a pink illuminated sign.
Note: There may be a car parked in front of the door, but if you see a building with grey wooden cladding, you’ve found us!
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Ample parking is available at the nearby Frankwell car park, just a few minutes walk from the studio. Parking is free after 6 pm. If you are attending the studio for a one-to-one, you can park outside the studio.
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We are a fully equipped studio and use all of Joseph Pilates’ original apparatus. We have four reformers, a tower bar, a chair, and a ladder barrel, and use these in One-to-Ones and our Pilates circuits classes.
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Yay for you! If you're on holiday but boooo if you're ill! So long as you cancel within 24 hours, you can book an alternative class. We ask that you swap no more than 1 class per month.
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Some packages are only available at certain times. If your package isn’t available to book, it means those classes are currently full. For pregnancy and postnatal, please contact us if you don’t see a package available.
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What are your prices?
Our mat class membership is £39 per month and gives you 39 mat classes per year during our term-time timetable. This is the equivalent of £12 per class. Some classes are available at a drop in price of £14.
Reformer and equipment classes are £22 and are offered as a package of 5 sessions priced at £110.
Pregnancy and Postnatal classes are £13 and are booked as a course of 6/7 weeks.
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All classes are 1 hour duration.
Postnatal Babies, Pilates & Lattes is a 1 hour class followed by 30 mins tea and chat.
Pilates At Home FAQs
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Sign up for a monthly subscription, which gives you access to our online studio of videos. Each month five new videos are added to keep you moving with Lauren as often as you'd like.
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The Pilates At Home subscription is £25 per month, which you pay online and sign up to an automatic renewal. This is charged on a monthly basis to your original payment card.
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Our videos play via Vimeo just by clicking the play arrow on the video on our website, so you can watch them on pretty much any internet-connected screen.
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Yes, you can cancel at any time.
If you decide to cancel your membership, you'll keep access to the members-only area for the remainder of the billing cycle. At the end of the billing cycle, your account fully expires. You'll still have access to your customer account, but navigation links to members-only content will no longer be visible.
It's an ever-growing library of specially recorded class sessions, so the value increases every month, for the same fee, so we hope you’ll keep practicing with us!
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New Members:
Click the Sign up or Join button for the Membership. A pop-up window will prompt you to create a customer account or sign into an existing account.
You’ll also receive a welcome email confirming your new membership, inviting you to sign in, and linking you to the member area homepage.
Returning Members:
Simply click login at the top of the website, and you can access your Pilates At Home membership and any on-demand Pilates courses you’ve purchased from your member account panel.
If you have any problems, please email hello@laurenhiltonpilates.co.uk
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If you experience any issues viewing the video pages, please in the first instance ensure you’re using a supported browser, such as Safari or Google Chrome, and that it’s updated to the latest version for your operating system.
Special note for Apple first generation iPad Air, iPad mini 2 or mini 3:
Apple ended update support for these devices in September 2019. They cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. Therefore the Squarespace web platform will likely not function fully on these devices and we’re advised that you access your account via a newer device such as your smart phone, computer, or laptop.
If you continue to experience any issues, you’ve updated your browser, and you’re not using one of the devices mentioned above, please get in touch.
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We are unable to change your password for you, but after clicking the Log In link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.
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Your customer account panel is where you access your Pilates At Home membership or any Pilates programmes or products you’ve purchased.
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Members who pay recurring membership fees must save a payment method to their customer account as part of the purchasing process.
Only members can edit their saved payment information; we can't edit this information on your behalf, and members are responsible for keeping their payment information up to date.
Payments may fail for a number of reasons, but if a recurring membership payment fails three times in ten days, the membership will be cancelled and the access to your gated member-only content will be revoked.